Terms of Service

1. Acceptance of Terms

By creating an account or otherwise using Listana ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. What Listana Is

Listana is a product of Zanortech Services — a back-office management tool, your digital sales ledger, designed to simplify inventory tracking, daily sales logging, GCash records, and pautang management for small businesses — including sari-sari stores, water refilling stations, laundry shops, salons, boarding houses and paupahan, and vehicle rentals.

It is strictly a digital notebook, not a point-of-sale (POS) terminal or cash register. Listana is not accredited by the Bureau of Internal Revenue (BIR) and does not generate official receipts. Business owners remain fully responsible for their own tax compliance and regulatory requirements.

3. Accounts & Eligibility

You must provide accurate information when creating an Listana account and are responsible for keeping your login credentials secure. You are responsible for all activity that happens under your account, including entries made by Team Members you authorize.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an Listana account.

4. Team Members

As an account owner, you may invite additional individuals ("Team Members") to access your account with their own login credentials and permissions that you control. You are responsible for the actions taken by any Team Member you authorize, for ensuring they have appropriate access only to what their role requires, and for promptly deactivating their access when appropriate, such as when they stop working for you. Listana is not responsible for actions taken by a Team Member acting within the access you granted them.

5. Your Business Data

Everything you record in Listana — inventory counts, sales entries, GCash transaction notes, and pautang (utang) records — is entered and maintained by you or your staff. Listana does not verify the accuracy of this data and is not a party to any transaction, loan, or GCash payment you record.

You are solely responsible for reconciling your records against your actual cash, GCash, and inventory on hand, and for collecting on any pautang you extend to customers.

6. Subscriptions & Payments

Listana lets you activate one or more independent business modules (such as your tindahan, water refilling, laundry, salon, room rental, or vehicle rental), each with its own subscription, trial period, plan tier, and billing cycle. References to "your subscription" throughout these Terms apply individually to each module you activate — activating, upgrading, or losing access to one module does not affect any other module you have separately subscribed to.

Each newly activated module receives its own 30-day free trial with full access to that module's Growth-tier features, at no cost. At the end of each module's trial period, you must have an active paid subscription for that module to continue creating or editing data in it. If no payment has been confirmed by the end of the trial, that module's data entry is locked; you retain full view-only access to your existing data, but cannot record new transactions or edits until a payment for that module is confirmed.

Listana does not currently process payments through an automated payment gateway. To subscribe to a plan or renew an existing subscription for any module, you must submit proof of payment through the Service. Our team reviews and manually approves or rejects each submission. A module's plan is not activated or renewed until a submission for that module has been approved.

If a module's subscription renewal payment is not confirmed by its due date, that module enters a 7-day grace period during which it remains fully active. If no payment is approved before the grace period ends, that module's data entry is locked in the same manner described above — view-only access to your existing data continues, but new entries are blocked until payment is confirmed. Other modules you have separately subscribed to are unaffected.

Prices, features, and add-ons may change; we will give reasonable notice of changes that affect your active subscriptions. Amounts paid are non-refundable except where required by law or expressly stated otherwise.

7. Admin Account Access

Authorized Listana staff may, in limited circumstances, access your account directly for support, troubleshooting, or fraud-prevention purposes. This access requires deliberate staff authorization and is logged for accountability. We do not access your account to view or use your data for any purpose other than assisting you or maintaining the integrity of the Service.

8. Marketplace Listing

Listana offers an optional public Marketplace where eligible business owners may choose to list one or more of their business modules. Each module's Marketplace eligibility and visibility is controlled independently — you may enable, disable, or customize the public information for each business module on its own, and Marketplace listing is never enabled automatically.

If you opt in to Marketplace listing for a module, the information you choose to display for that module (which may include its business name, tagline, category, location, contact number, and any products or services you individually mark as visible) will be publicly viewable by visitors to our website. You may choose to have a module's contact and location differ from your tindahan's information, if that business operates from a different location. Marketplace listings do not display inventory quantities, sales data, or any other operational information beyond what you explicitly choose to show.

9. Referral Rewards

Listana may offer a referral program allowing you to earn account credit by referring other business owners who become paying subscribers. Referral credit has no cash value, cannot be withdrawn or exchanged for cash, and may only be applied toward your own Listana subscription fees. Unused credit is forfeited if your account is closed.

We reserve the right to void referral credit obtained through fraudulent, abusive, or manipulated referral activity, including but not limited to self-referral through multiple accounts. We will provide a reason if credit is voided.

10. Your Customers' Information (Pautang Records)

Pautang (utang/credit) records you create in Listana may contain personal information about your own customers, such as their names and amounts owed. You are solely responsible for ensuring you have an appropriate basis to record and retain this information about your customers, and for handling it in accordance with applicable law. Listana is not a party to these records and does not independently verify their accuracy.

11. Worker and Payroll Records

Some modules let you maintain a roster of workers, such as service staff compensated by commission, who do not have their own Listana account or login. You are solely responsible for ensuring you have an appropriate basis to record information about these individuals, including any payroll or commission data you choose to track. Listana processes this information on your behalf as the account owner and does not independently collect, verify, or have a direct relationship with these individuals.

12. Acceptable Use

You agree not to use Listana to store or process unlawful content, to misrepresent transactions for fraudulent purposes, or to attempt to access accounts or data that are not yours.

13. Intellectual Property

Listana, its logo, and its software are owned by Zanortech Services. Your business data remains yours — we do not claim ownership over the records you create.

14. Disclaimer of Warranties

The Service is provided "as is." We work to keep Listana reliable and accurate, but we do not guarantee that it will be uninterrupted, error-free, or fit for a specific regulatory purpose, including BIR receipt issuance or official bookkeeping.

15. Limitation of Liability

To the fullest extent permitted by law, Zanortech Services is not liable for losses arising from inventory discrepancies, uncollected pautang, GCash disputes, tax penalties, or other business decisions made using data recorded in the Service.

16. Account Deactivation

You may request deactivation of your account at any time. Deactivation is separate from what happens if a module's subscription payment is not renewed — as described above, an unpaid module simply becomes view-only, with no deactivation or deletion timer involved.

If you request deactivation while a module is within its trial period, that module deactivates immediately. If you request deactivation while holding a paid subscription for a module — including Starter — that module remains active until its current paid period ends, after which your requested deactivation takes effect for that module.

Once your account is deactivated, your account and data are retained for 30 days, during which you may log in to reactivate with no data lost. If you do not reactivate within 30 days, your account and its associated data are permanently deleted.

17. Termination

You may stop using Listana and close your account at any time. We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to other users or to the Service.

18. Changes to These Terms

We may update these Terms from time to time. We will post the updated version here with a new "Last updated" date. Continued use of Listana after changes take effect means you accept the revised Terms.

19. Governing Law

These Terms are governed by the laws of the Republic of the Philippines.

Any dispute arising from these Terms shall first be addressed through good-faith negotiation between the parties. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Pagadian City, Zamboanga del Sur, Philippines.

20. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zanortech Services regarding the Service. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign your rights under these Terms without our consent.

21. Contact Us

Questions about these Terms can be sent to our support team through the contact channels listed on our website.