Privacy Policy

1. Introduction

Listana is a product of Zanortech Services. This Privacy Policy explains what information Listana collects when you use our back-office business management tool, how we use it, and the choices you have. It is written to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

2. Information We Collect

Account information: your name, email address, phone number, and business name when you sign up.

Business data: inventory items, sales entries, GCash transaction notes, pautang (utang) records, and other records that you or your Team Members enter into Listana for each business module you use.

Team Member account information: if you add Team Members, their name, login credentials, and the permissions you assign to them.

Worker and payroll records: if you record workers, their names and any commission or wage data you choose to record.

Usage data: how you interact with the app, device type, and general log data, used to keep the Service running and to improve it.

Payment information: when you submit a proof-of-payment for a plan upgrade or renewal, we collect the payment reference number, amount, transaction screenshot, and any notes you provide. This is used solely to verify and process your subscription payment.

Location information: your business's region, province, city/municipality, and barangay (and, where a business module has its own address, that module's location), collected to support setup and, if you opt in, Marketplace listing.

Referral information: if you participate in our referral program, we collect your referral code, the accounts you refer, and referral status, in order to track and apply referral credit.

Marketplace profile information: if you opt in to public Marketplace listing for a business module, that module's profile — its business name, tagline, address, contact number, and landmark — together with the products and services you choose to display publicly.

3. Team Members

If you add Team Members to your account, we collect and process each Team Member's name, login credentials, and assigned permissions. We use this information to let them sign in, to limit what they can see and do to the permissions you have assigned, and to record which Team Member made an entry. Team Member information is visible to you as the account owner and is processed only to provide the Service to your business.

4. Worker and Payroll Records

If you use Listana to record workers, we store and process the worker names and the commission, wage, or other payroll data you choose to enter. Recording a worker does not create an Listana account for them. You decide what worker information is recorded and why; we process these records on your behalf only to provide the Service to you, and we do not use them for any other purpose.

5. How We Use Your Information

We use your information to operate and maintain your Listana account, provide customer support, send important service updates, and improve the features of the Service. We do not sell your business data to third parties.

Each business module you use (for example, your sari-sari store, water refilling, laundry, salon, paupahan, or vehicle rental module) has its own independent subscription. We process each module's data separately to provide that module's features, apply its plan limits, and manage its subscription status.

We also use your information to: review and verify submitted payment proofs in order to activate or renew a module's subscription; display the Marketplace profile, products, and services of each module you have individually chosen to list — Marketplace display is controlled per module, not by a single account-wide setting; and track referral relationships in order to apply referral credit to your account.

6. Data Storage & Security

Your data is stored on secured cloud infrastructure with access controls in place. While we take reasonable steps to protect your information, no system is completely secure, and you are responsible for keeping your own login credentials, and those of your Team Members, confidential.

7. Sharing of Information

We share information only with service providers that help us run Listana, such as cloud hosting and infrastructure providers, and only to the extent needed for them to perform that function, or when required by law. Listana currently reviews and approves subscription payments manually; we do not share your payment information with an automated third-party payment processor at this time.

If you opt in to Marketplace listing for a business module, the profile information you choose to display for that module is shared publicly with visitors to our website — this is not a third-party service provider disclosure, but information you have deliberately chosen to make public, which you may disable for each module at any time.

If you participate in our referral program, limited information (such as the name and status of a business you referred) is made visible to you as the referrer.

8. Admin Account Access

Authorized Listana staff may, in limited circumstances, access your account directly for support, troubleshooting, or fraud-prevention purposes. This access is deliberately authorized and logged. Staff do not access your account to view or use your information for any purpose beyond assisting you or maintaining the integrity of the Service.

9. Your Rights

Under the Data Privacy Act of 2012, you have the right to be informed, to access your data, to correct inaccurate data, to object to processing, to erasure or blocking, to data portability, and to file a complaint with the National Privacy Commission. You can exercise these rights by contacting us through our support channels.

10. Data Retention

We retain your account and business data for as long as your account is active, or as needed to comply with legal obligations. On a module's Starter plan, sales history older than 30 days is not deleted — it is retained but not displayed in the app; it becomes visible again if you upgrade that module to a paid plan. Payment proof submissions (reference numbers and screenshots) are retained for as long as needed to verify your subscription and for our internal record-keeping, and may be deleted upon request once no longer needed for that purpose. You may request deletion of your account and associated data at any time.

A module that becomes view-only because its subscription payment was not renewed keeps all of its data; no deletion timer applies. Deletion timing applies only if you request deactivation of your account.

Once your account is deactivated at your request, we retain your account and business data — including Team Member, worker, and payroll records — for 30 days. During that period you can reactivate your account and fully restore access to your data. If you do not reactivate within 30 days, your account and its associated data are permanently deleted, except for any information we are required by law to keep.

11. Cookies & Analytics

Listana may use cookies or similar technologies on our website to remember preferences and understand how visitors use our site. You can control cookies through your browser settings.

12. Children's Privacy

Listana is intended for use by business owners and their Team Members who are of legal working age. We do not knowingly collect information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new "Last updated" date.

14. Contact Us

For questions about this Privacy Policy or to exercise your data privacy rights, please reach out through the contact channels listed on our website.